Review ArticleOpen Access

Evaluation of Patient’s Satisfaction Level with the Provided Healthcare in Primary Healthcare Centers in Saudi Arabia

DOI: 10.23958/ijirms/vol06-i11/1249· Pages: 776 - 783· Vol. 6, No. 11, (2021)· Published: November 10, 2021
PDF
Views: 756 PDF downloads: 363

Abstract

The aim of this study was to evaluate patient’s satisfaction at primary health centers PHCCs in (Khobar, Jeddah, Riyadh, Jubail, Dhahran, Hail, Majmah, Abha, Baha, and Makkah) located in Saudi Arabia. The review finding shows that the highest overall satisfaction in Baha city (84.16%) followed by Majmah city with (81.7%), and the lowest overall satisfaction was the score (2.44) out of a maximum of 5 for Jubail city and Jeddah (2.45). Dhahran, Hail, Abha, Makkah, Riyadh, and Khobar were scored different scores; (3.66), (3.60), (57.7%), (70.1%), (64.2%) and (3.76). Nursing staff play a vital role in the satisfaction of patients in primary healthcare centers, including education, care and counselling, which is why all nursing staff should be skilled in clinical skills, level of education and interpersonal skills The highest domain of satisfaction was for nursing performance, and their treatment were found to be high (90.1%), but the lowest score was for the explanation of the medical conditions by the nurses, which could be due to language barrier. Medical care, laboratory services, and pharmacological services are other factors that may impact patient satisfaction with primary health centers. There are significant differences between Abha city (57.7%) and Baha city (84.16%) in south province in their overall satisfaction with Patient’s Satisfaction in primary healthcare centers PHCCs. And between Riyadh city (64.2%) and Majmah city (82.0%) in the middle province. In the eastern province, overall satisfaction for three cities Khobar city (3.76), Jubail city (2.44), and Dhahran city (3.66). The western province, overall satisfaction for two cities, Makkah city (70.1%), and Jeddah city (2.45). One city for north province Hail city (3.60). For comparison, the highest overall satisfaction in this study was Baha city (84.16%) located in south province, and the lowest one was Jubail city with score (2.44) out of 5.

Keywords

Patient’s SatisfactionPrimary HealthcarePHCCsand Saudi Arabia

References

  1. Abdullah Khlofh Tabekhan, Yahia Mater Alkhaldi, Abdullah Khalufah Alghamdi, 2018. Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia. Journal of Family Medicine Year: 2018, Volume: 7, Issue : 4, Page : 658-663 .Google Scholar ↗
  2. A H Al-Doghaither, and A A Saeed.2000. Consumers' satisfaction with primary health services in the city of Jeddah, Saudi Arabia, Saudi Medical Journal. 21(5):447-54.Google Scholar ↗
  3. Alia Almoajel, Ebtisam Fetohi and Amani Alshamrani. 2014. Patient Satisfaction with Primary Health Care in Jubail City, Saudi Arabia, World Journal of Medical Sciences 11 (2): 255-264Google Scholar ↗
  4. Almutairi Omar Owaidh, Alqarni Abdullrahman Atiah, Alzahrani Saif Abadi, Alzahrani Mohammed Ali, Alghamdi Mohammed Abdullah, Alzahrani Abdulrahman Abdullah, Alzahrani Mohammed Hassan, 2018. Patients’ Satisfaction with Health Care Services in Southern Saudi Arabia. Egyptian Journal of Hospital Medicine. Vol. 72 (1), Page 3857-3860Google Scholar ↗
  5. Asim A. Khogeer, Abdelaziz M. Al-Garf , Khalid S. Almalki , Amair O. Aljhni , Ahmad A. Shata , Mohammad A. Faiyadhah , Abdullah M. Alsufi , Jamil A. Serdar, Hani K. Mahjoub , Ahmad N. Khawandanah , Hatim A. Khogeer , Nadier H. Motair , Ahmed M. Al-Kharouby , Waiel H. Motair , Sari I. Asiri.2020. A study of patient satisfaction at primary health care centers and the quality impact of the services in Makkah, Journal of American science. ;16(4):29-39]Google Scholar ↗
  6. Badran A.AL-Omar 2000. Patient's Expectation, Satisfaction and Future Behaviour in Hospitals in Riyadh city, Saudi medical journal 2000,21(7):65665.Google Scholar ↗
  7. Bhanu Prakash. 2010. Patient satisfaction. Journal of Cutaneous and Aesthetic surgery. 2010 Sep;3(3):151-5Google Scholar ↗
  8. Elsadig Yousif Mohamed, Waqas Sami, Abdullah Alotaibi, Abdulrahman Alfarag, Ahmed Almutairi, and Fahad Alanzi, 2015. Patients’ Satisfaction with Primary Health Care Centers’ Services, Majmaah, Kingdom of Saudi of Saudi Arabia. International Journal of Health sciences, 9(2): 163–170.Google Scholar ↗
  9. Maher A. Al-Sakkak, Nourah A. Al Nowaiser, Hesham I. Alkhasban, Ashraf Abdulrabanabi, Rana Jaber, 2008. Patient satisfaction with primary healthcare services in Riyadh. Saudi Medical Journal. 2008. Vol.29 (3) :432-436Google Scholar ↗
  10. M. El Shabrawy Ali & M. Eisa Ali Mahmoud, 1993. A study of patient satisfaction with primary health care services in Saudi Arabia. Journal of Community Health,Google Scholar ↗
  11. S.A.AL-Shammari.1991. Use and Abuse of Emergency Services in Riyadh Health Centre in Saudi Arabia, Saudi medical journal 12(6)1991.Google Scholar ↗
  12. Yahia Makhdoom, Ahmed G. Elzubier, Muhammed Hanif 1997.Satisfaction with Health Care Among Primary Healthcare Centre Attendees in Al-Khobar, Saudi Arabia, Saudi medical journal 18(3)1997.Google Scholar ↗
  13. Nadia Asiri, Amen A Ahmed Bawazir, and Hoda Jradi.2013. Patients Satisfaction with Health Education Services at Primary Health Care Centers in Riyadh, KSA. Journal of Community Medicine & Health Education.Google Scholar ↗
  14. Noura. Al-Mousa and Amr Ahmed Sabra, 2014. Patients Satisfaction in Primary Health Care Services in Primary Care Setting Dhahran, Saudi Arabia. International Journal of Medical and Health Sciences.Google Scholar ↗
  15. Alshammari, 2014. Patient satisfaction in primary health care centers in Hail city, Saudi Arabia. American Journal of Applied Sciences 11(8):1234-1240Google Scholar ↗
Author details